The MyUsage Learning Site is an on-demand, 24/7 anytime-anywhere learning platform where you can acquire the knowledge and skills to succeed with MyUsage payment solutions—and even gain a competitive edge in your field.
Whether you are an administrator, a customer service rep, a call center agent, or other stakeholder, this site is for you!
So sign in and get started today!
All at your own pace and without leaving the familiar comfort of your home or office!
About This Course
This course provides an introduction to and overview of the MyUsage platform. The course explains how the MyUsage prepay system works and why it benefits consumers, utilities, and customer service teams. It describes the fundamentals and advantages of prepay and best practices for engaging customers to support self-management.
About This Course
This course provides a step-by-step look at the prepay account life cycle, from enrollment through unenrollment. You’ll learn how to monitor balances, manage payments, handle alerts, and oversee disconnection and reconnection of services.
About This Course
This course introduces the Account Summary page and its key features. You’ll learn how to quickly understand balances, usage, payments, and other essential account details to better support customers.
About This Course
This course covers how to effectively manage account adjustments in the MyUsage platform. The course covers how to add credits, apply charges (debits), and make adjustments to customer accounts to ensure accurate account billing and management.
About This Course
This course explains how Estimated Days Left are calculated and what factors influence consumption rates. You’ll learn how to interpret real-time data and use “Average Days Left” insights to make smarter decisions about energy conservation and utility expenses.
About This Course
This course explains how to manage utility meters efficiently at the account level. The course covers how to perform meter exchanges, set up new meters, enter manual reads, and understand how daily usage data is tracked. The course also explains the importance of accurate meter readings and how to use the Meters with Missing Usage Report.
About This Course
This course explains how to manage unpaid balances, particularly when creating new accounts. The course covers calculating amounts needed to bring an account current, applying payments to prepay and Debt Assist balances, and understanding how debt assist programs work. Scenarios beyond account creation where Debt Assist may apply are also covered.
About This Course
This course provides an overview of Alert Management, including the differences between Alert Profiles and Alert History. Learners will explore alert statuses, common reasons for failed or canceled alerts, and the impact of failures on future deliveries. The course also covers troubleshooting techniques and how to help customers re-enable disabled contact methods.
About This Course
This course covers how to navigate and use the Order History feature effectively. Learners will identify which orders and transactions are displayed, access Disconnect and Reconnect Orders, use detailed views to resolve discrepancies, and know prerequisites for accounts to appear in Order History.
About This Course
This course provides an overview of the Transaction History feature in the MyUsage platform. Learners will explore how daily transactions are displayed, including usage and non-usage charges, and understand daily prorated fees. The course also covers transparency features, such as viewing itemized details and how Debt Assist payments are allocated.
About This Course
This course introduces the core functions of the MyUsage system for tracking and managing utility account history. Learners will explore how to interpret usage data, understand timing elements and kWh calculations, and recognize different read types. The course also covers estimated consumption, true-up processes, and strategies for effectively managing a prepay utility account.
About This Course
This course provides an overview of key utility reports and the insights they deliver. Learners will discover the actions required to address issues or make use of report data and understand how reports connect to core utility functions like billing, customer service, and meter management.
About This Course
This course introduces the features of the MyUsage mobile app for managing utility accounts. Learners will explore how to view balances, make payments, track usage data, report outages, and manage alerts. The course also highlights customization options that allow utilities to deliver a branded customer experience.
About This Course
This course provides an overview of the MyUsage platform and its core features for both utilities and their customers. Learners will discover how customers can monitor usage, manage balances, and control accounts, while utilities can customize the platform to meet their needs. The course also highlights how MyUsage promotes energy efficiency and supports debt management through automation.
About This Course
This course provides a comprehensive overview of utility settings and account management in the MyUsage platform. It covers how to configure meters, payments, passwords, alerts, and reconciliation processes, as well as manage options and system messages. These settings that support accurate billing, smooth operations, and clear customer communication.
SupportApp Deployment on AWS
Learning objectives of this video course:
SupportApp Deployment on AWS
Learning objectives of this video course:
SupportApp Deployment on AWS
Learning objectives of this video course:
Incident Response Using Elastic Security
Learning objectives of this video course:
This course will show you how to Create a Instant Notifier Alert in MyUsage
The Security Awareness training helps you to understand risks and identify potential attacks that you may encounter while you receive email or use the web. Awareness training also acquaints you with best practices for avoiding risk.
The Security Awareness training helps you to understand risks and identify potential attacks that you may encounter while you receive email or use the web. Awareness training also acquaints you with best practices for avoiding risk.
